Exchange Policy

At Rosie's, your satisfaction is our priority. We gladly offer exchanges only for size-related issues.

Eligible for Exchange

*If we have accidentally sent you the wrong size.
*If the size you ordered does not fit according to your preference.

To request an exchange, please contact us on *WhatsApp* and share clear photos of the outfit along with your order details. Once your request is verified, your *replacement parcel will be dispatched on the same working day*.

Exchange Time

The exchange process is completed within *2–5 working days*, depending on your location and courier service.

Please Note

* Exchanges are *only applicable for size-related issues*.
* The outfit must be *unused, unwashed, and in its original condition*, with all tags and packaging intact.
* Requests for exchange should be made as soon as you receive your parcel.

Custom Orders

As every custom-made outfit is specially designed and stitched according to your requirements, *custom orders are not eligible for exchange, return, or refund*.

Thank you for choosing *Rosie's *. We are committed to ensuring that every dress fits beautifully and every shopping experience is one you'll remember with confidence.