Terms of Service

Welcome to Rosie's. By accessing our website or placing an order with us, you agree to the terms and conditions outlined below. Please read them carefully before making a purchase.

1. General

Rosie's reserves the right to update, modify, or discontinue any part of our website, products, services, or policies at any time without prior notice.

By using our website, you confirm that the information you provide is accurate, complete, and up to date.

2. Products & Product Information

We make every effort to display our products, colors, fabrics, embroidery, and details as accurately as possible.

However, slight variations in color, texture, embroidery, or appearance may occur due to photography, lighting, screen settings, or the nature of handcrafted and embroidered fabrics.

Rosie's reserves the right to make minor product or design adjustments where necessary without affecting the overall appearance or quality of the outfit.

3. Orders & Order Confirmation

Placing an order on our website does not guarantee acceptance until the order has been confirmed by Rosie's.

We reserve the right to cancel or decline an order in circumstances including:

• Product availability issues
• Incorrect pricing or product information
• Incorrect or incomplete customer information
• Suspected fraudulent or unauthorized transactions
• Other circumstances beyond our reasonable control

If an order is cancelled by Rosie's, the customer will be informed accordingly.

4. Pricing & Payments

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing errors, promotional errors, or incorrect product information. If an order has been placed at an incorrect price, we may contact the customer to confirm whether they wish to proceed with the order at the correct price.

5. Shipping & Delivery

Rosie's aims to deliver orders within 7 working days under normal circumstances.

Due to courier delays, public holidays, weather conditions, high order volumes, or other unforeseen circumstances, delivery may take up to 9 working days.

Delivery timelines are estimates and may vary depending on the customer's location and courier availability.

For complete details, please refer to our Shipping Policy.

6. Exchanges, Returns & Refunds

Rosie's offers exchanges only for size-related issues, subject to the conditions outlined in our Exchange Policy.

Returns and refunds are not offered except where specifically stated in our policies or where required by applicable law.

Custom-made outfits are not eligible for return, exchange, or refund.

For complete information, please refer to our Exchange Policy and Return & Refund Policy.

7. Custom Orders

Custom-made outfits are specially designed and stitched according to the customer's requirements.

Once a custom order has been confirmed and production has started, it cannot be cancelled, returned, exchanged, or refunded.

Customers are responsible for providing accurate measurements, design requirements, and other information required for their custom order.

8. Customer Information

Customers are responsible for providing accurate contact and delivery information when placing an order.

Rosie's will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

9. Intellectual Property

All content available on the Rosie's website, including but not limited to:

• Logos
• Brand names
• Product images
• Photography
• Graphics
• Website designs
• Text and written content

is owned by or licensed to Rosie's and may not be copied, reproduced, distributed, modified, or used commercially without prior written permission.

10. Website Use

You agree not to use our website for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not attempt to interfere with the security, functionality, or proper operation of our website.

Rosie's reserves the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.

11. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics tools, or other service providers.

Your use of these services may also be subject to the terms and privacy policies of those third parties.

12. Limitation of Liability

Rosie's will make reasonable efforts to provide accurate product information, process orders correctly, and deliver products within the stated timeframe.

However, we are not responsible for delays, losses, or disruptions caused by circumstances outside our reasonable control, including courier delays, natural events, technical issues, public holidays, or other unforeseen circumstances.

13. Changes to These Terms

Rosie's reserves the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page. Your continued use of our website after changes are posted means you accept the updated terms.

14. Contact Us

If you have any questions regarding these Terms of Service, your order, or any of our policies, please contact us through the contact details provided on our website.

At Rosie's, we believe in creating more than beautiful clothing. We believe in creating an experience built on trust, care, and confidence.

Rosie's Every Dress Tells a Tale.